Support for other products & services

[jm]

Hello,

Whats the best way to discover who our business account manager is?

Our numbers are no longer with BT but we have/had an account manager. I have tried to email our last know account manager but I get no response. 

I'm trying to find out some contract info for a support service we have with BT.

Thanks

jm

[Fiona]

Hi

What is the support service with BT?

Kind Regards

Fiona

BT Business Forum Moderator

[jm]

Hello,

It is (or was?) maintenance cover for our internal telecoms equipment - pbx, handsets etc.

Thanks

[Fiona]

Hi

If you go to the Product Support page you can get support for any equipment you have maintance cover for. If you do not have cover any longer but would like to subscribe, you can sign up through this product support page.

I hope this helps

Kind Regards

Fiona

BT Business Forum Moderator

[jm]

Hello,

Thanks for the information.

I'm not sure this is the correct support for us unfortunately. This looks to be for equipment that was set up or delivered via BT. We just transferred our maintenance to BT.

I think for our support contract BT used a company called atc (now servassure?) and they carried out any work. I have contacted them to try and get info but they only say 'contact bt'.

The last time I contacted bt faults to report an issue they couldn't help as they had no information for this on their system - not sure if it was because our numbers are now with someone else.   

Apologies but I have been struggling to get information on what has been happening with this contract.

thanks again

jm

[OldWolf]

Hi,

If you still need your Account Manager, you should go to http://www.btlocalbusiness.co.uk and put your postcode into the search.

Contact the office you find and they should be able to tell you who your Account Manager is.

Hope this helps.

Dave A

Message Edited by OldWolf on 11-11-2009 03:38 PM