Get help with connection problems

[Naishy]

There is currently a known issue with the Mac software that ships on the E170 that prevents it from working correctly with OSX 10.6 (Snow Leopard). BT is working with the manufacturer in order to provide updated software that works with OSX 10.6 (Snow Leopard). I expect this to be made available in the next 4-6 weeks.

In the meantime there are workarounds available in order to get the E170 to work with Snow Leopard, but these are not supported by BT. I can provide more information on these if you wish.

Tim

Message Edited by Naishy on 06-10-2009 02:19 PM

[mymu]

I would be very interested in hearing the work around Naishy

[Naishy]

There are two seperate workarounds depending on whether you installed BT Access Manager on OS X 10.5 (Leopard) and upgraded to 10.6 or are installing on OS X 10.6 (Snow Leopard).

Workaround for AM users who upgraded to Mac OSX 10.7

Workaround for installing AM on Mac OSX 10.6

The workarounds allow you to use the E170 without the BT Access Manager software and should be considered a tempoary solution until an updated version of the BT software is released.

Tim

[marklyford]

Hi Naishy 

I wonder if you coudl help me, I have tried follwoing your work around, but my device dosent even show up in my network options.

Is there anything I can do to sort this out ?

best Regards

Mark

[Naishy]

Hi Mark,

Which workaround were you using - the upgrade or the fresh install?

We hope to have a new OSX 10.6 compatible BT Access Manager available in the next couple of weeks.

Tim

[rex]

a note on using the e170 (bt) with SNOW LEOPARD!
the following will work using a manual install via preferences/network .plug in modem, wait for green light to go solid. open network prefs the hueawei mobile should appear in the left column of the pane. to configure add *99# in telephone number. bt in both account name and password. click on advanced button – change vendor to generic. model to GPRS (GSM/3G). APN to btmobile.bt.com. CID to 1 click ok and apply. click connect and it all should work. this however is regretfully not supported by bt and given the fact that the access manager has still not been 'snowed' unfortunate to say the least. however this info was reluctantly supplied by a reluctant bt techie following an internet search establishing the general principle.

[Naishy]

Rex,

Glad to hear you've had some success with Snow Leopard. Those settings are covered in the work arounds listed on this thread. A new version of BT Access Manager that is compatible with Snow Leopard should be available in the next week or so.

Regards

Tim

[marklyford]

Hi Tim

I was using the fresh install workaround. 

best regards

Mark