Customer ideas

We run a Small Business (husband and wife team). When we go on holidays (2 to 3 a year) we need a broadband connection.  Hotels etc. may say that they have it but-------.
Our mobiles are up for renewal, our BT broadband package and BT phone line system is up for renewal and our mobile broadband "dongle" is also up for renewal.
If BT were to bring out a TotalTotal Broadband package that allowed us to totally connect within the UK and abroad for a fair monthly fee(£20) or so more than the present) they would clean up the market. The allowance for non UK use would have to be fair and the non UK use would understandably be set to 4 to 5 weeks (no music or film downloads - just bizzo).

Customers buy domain names s they can use them with their wesites.  BT should make it a standard that all eShops should utilise and present the customer preferred domain name rather than the //eshop.domainname.com/ etc.

I think it would be a good idea if BT offered customers the option of purchasing their own SSL certificate so that their URL always shows in the address bar rather than moving to the btowstore address on secure pages.

If this is not possible is it possible to do something so that the btowstore url only appears on the checkout but then goes back to being www.owndomain.co.uk when a customer goes back to the site after checkout.

I have noticed a lot of btowstore addressed pages are appearing higher in google than the equivalent own domains. When I am searching for products as a buyer it does put me off a little bit when it is not the own domain url showing in a search result and as a business it is off putting from a brand promotion and maintenance point of view. 

I believe, when you work on eShop, you only work on one version of the site which is live.  Ideally you should have a Work In Progres version which you can "Publish" to become live and then continue making changes to it without it effecting the live site.

The option of "closing" the online shop while you make changes is ridiculous - the whole point was to have a 24/7 site.

A non-live working progress version would allow the site owner to completley revamp his site wth product structures, colour schemes, page formats etc without effect his day to business......or tell me i have it wrong?

It would be nice if you could increse or decrease all the prices in the eshop buy a percentage or fixed sum rather than having to alter each one individually. Especially if like me you have 400 products.

It would be a great idea to be able to see what the site would look like before I purchase images for it, or start thinking of what content needs to go on it. If there's a template library we can choose from, etc. that would be super. Also! Some guidance on how to choose images. It's not easy matching images to a look and feel if your main line of business is not related to web.

I received 2 notices telling me my mailbox was full, even though me machine's email client only downloaded 45 emails, and only one od those had an attachment. I logged on to webmail and found 40 pages of sent and deleted mails.

To remove them, I had to delete each deleted email, individually. I had to individually delete the sent mails, and then go to the deleted folder and delete them all again. That's more than 600 times.

There's no  way of selecting all the items on the page and deleting them all at once. There's no way of deleting the entire folder. There's no way of deleting a sent message and avoiding having to delete it again from the deleted folder. In short, this is a time vampire, and extremely difficult to work with. Can this be remedied?

Bonus problem : if someone distracts you when you're typing an email using webmail,  it times you out and only tells you *after* you've clicked Send. Your email is lost and youhave to do it again.

BT, this is Noddy stuff which was solved before time began. Please make this stuff simple to use, without having to fight it all the time.

Please see my thread re Upselling elsewhere on the forum. I guess you could let current small business mobile customers know by

utting a message in the Account and sending an email to let them know of the new message 

or

:including a flyer in the monthly billing paperwork posted out (don't send out separately to save envelopes and postage costs)

So do I get a free netbook for this information? If so then I'll provide to you additional information re how to definitely increase the customer conversion to the netbook component of the contract.