Customer ideas

[#1]

EasySiteWizard is a nightmare to work with.

The program is so clunky and non-userfriendly. Frequently the program will not change font/font size/colour/alignment etc, currently it won't save and publish any changes to my website. 

If you look at the HTML that ESW produces it is so complex - no wonder it is full of bugs. Why can't a company as big as BT get a proper

web editing program that works. If you don't believe me, look at the comments on the support forums about problems with the programs.

[#2]

Hi UniteBA,

I referred your comments to my colleagues in web services. See their response below. They’ve asked a few questions. Could you reply via a Private Message to myself  and I can pass on the details.

Thanks,

WilliamA.       

 

Response:

Sorry to hear you’re having trouble with the EasySiteWizard. We’d like to ensure you’re using the newest version of the EasySiteWizard – can you confirm which link you use when you access the BT Website Centre and select the site builders tab? Are you selecting “EasySiteWizard 6.0” or “EasySiteWizard Pro”? 

BT is focusing all efforts on improving the EasySiteWizard Pro product, which is the newer of the two products. This enables users to drag and drop images and text on a webpage using technology only recently developed for use on the internet. The intention is to give BT customers complete freedom of where images, text and “widgets” such as google maps and links to Tradespace pages are places on the pages of a website. 

BT has invested significant resources in ensuring that the ESW Pro continues to improve with every iteration, so your feedback is very valuable to us. Please inform us of specific problems you’ve had and we would be more than happy to provide feedback on these matters, and to build your suggestions into the roadmap for the product’s development if appropriate.

Message Edited by WilliamA on 13-11-2009 02:57 PM

[#3]

I'll add my penny's worth

to start with, the BT telephone web experts that have helped me build my website using WSW Pro have been fantastic. any problem I've have has been fixed

however.

building a website from scratch hasn't been a walk in the park. the help notes are poor  and lack a basic user's perception.

then, when my site needed a little push up the rankings, there is no checklist (except on google) to make sure the site has been catalogued for crawlers, analytics, site maps etc.

so, help sheets 1 how to build your site,

help sheets 2 how to promote your wbsite

help sheet 3 how to get traffic to your website

help sheet 4 how to intergrate Google's site requirements into my website

[#4]

Hi There,

Hoping you will find this useful - here is a link to a quick start guide and an advanced features guide for Bt Web hosting.

We also have an SEO guide within our help and support pages, however later today you should see a new link appearing on the URL above with access to the SEO guide.

Lisa

http://btb.lithium.com/t5/Website-hosting-domains/Quick-start-guides-for-BT-Starter-Pack-BT-Web-Host...