So, how do I take part in the trial?
Firstly you need to have a Twitter account. If you don’t have one, then go to www.twitter.com and create one.
Then, when you're logged in to your Twitter account, go to our Twitter Service Status page and click the Follow button. Shortly after doing this, you'll receive a confirmation message from us.
We then need to know which telephone numbers you’d like us to keep you updated about and whether It’s your telephone service, broadband service or both.
To do this, simply send to our twitter account BTServiceUpdate a direct message with your BT Business broadband telephone numbers in the format shown below :
Telephone Service only D BTServiceUpdate REG TEL <telephonenumber>
Broadband Service only D BTServiceUpdate REG BB <telephonenumber>
Both Broadband and Telephone D BTServiceUpdate REG BBTEL <telephonenumber>
*replace <telephonenumber> with the number for which you want updates on, excluding any spaces.
If you have multiple numbers you’d like to be kept up to date about, just repeat the process for each telephone number.
Once you’ve done this, we’ll keep a record of what you told us and when we have any relevant updates, we’ll send you a direct message to your twitter account.
How do I un-register?
If you only want to stop receiving updates on a single number you can send an UNREG message in the same format as that shown above, but replacing the work REG with UNREG i.e.
D BTServiceUpdate UNREG TEL 01234567890
To cancel the service, simply stop following us on Twitter. If you have any questions, please just send us an "@BTServiceUpdate" reply via Twitter and well get back to you.
We’re trialing this service in the U.K. and so if you have any feedback we’d appreciated it. Just send us a direct message in the format D BTServiceUpdate FB <and the message>.
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