Announcements

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We'd like to welcome new members to the site and continue to thank all our contributing members for their support.

The purpose of this site is to provide a place for BT Business Customers to help each other by building up a helpful support community and knowledge base on all aspects of their BT Business products and services. This website is by customers, for customers.

To become a highly rated contributor, you need to advise and share useful information, whether technical or non-technical, to help solve problems and help fellow Members get the most out of their BT Business products and services. Helpful posts are given a Kudos rating by other Members; this contributes to the overall quality of the community. In addition, Members whose posts are answered correctly are able to mark the correct post as the Accepted Solution to their question, thereby notifying other members that their post has been answered correctly.

While primarily aimed at BT Business Customers, everyone is entitled to join and post in the context of the forum subject matter. What isn't permitted is abusive, objectionable and offensive posts, including trolling and flaming. These may be edited and or deleted at any time, with or without an explanation.

If the Forum Team encounter a serious breach of the Terms & conditions of use, we have the right to temporarily and or permanently remove such user’s abilities to post.

We really don't want to impose strict rules - but we do need to maintain a healthy Forum. To create a community you'll feel comfortable participating in, we’ve listed some quick guidelines for the benefit of everyone using this website:

DON'T spam the site with links to other sites.  This includes sending unsolicited private messages to other members. We do not allow spam advertising of other commercial sites by reference or linking. Linking to *Personal* sites in signatures is fine by us. Linking to, or referring to pages on BT websites is fine too. If we detect a member using their signature to promote another third party site, we may, at our discretion, request you to remove the link in question. No linking to or posting of obscene or offensive content whatsoever. If you are unsure, please ask a moderator first. Spammers - please don't waste our time and yours.

DON'T use offensive or bad language.  Please treat others with respect. This is a friendly discussion forum and all members need to consider this by trying to be constructive when exchanging their views with one another. There should be absolutely no need to resort to swearing.

DON’T abuse each other.  Don’t get into personal arguments with other Members.  Your opinions may differ, but expressing yourself with rational points is the best way to explain your view. Always have a think about how others would react to your post. If anyone has a problem with a post, just report it to a moderator by clicking on 'Options' to the right of the post and selecting 'Report Abuse to a Moderator'. Why not use emoticons or other symbols to express yourself too?

Don't post personal details.  Please do not post any personal information on the forums, either your own or another user's. This includes email addresses, other contact details and copies of private emails or messages. It also includes the personal details of any BT employee. If a moderator, administrator or BT employee asks you for personal information and you are happy to provide such details, please send them this information in a private message. If any other type of forum member asks for personal details, please send a private message to a moderator asking for their advice.

Please DO keep posts to the site on topic within threads. Always try and refer to the first post in a thread and respond to that or another post talking about the same subject. Ignore posts that are off topic, as we may remove them anyway to keep the threads on topic - and to get the maximum use out of the information on the site. Remember this is all about building a body of knowledge to help each other, and that means finding information quickly and easily.

Please DO post new threads within relevant forum topics. If you’ve got a subject to post about which doesn’t fit the existing topics, please post your message in either the Support for other products & services board or the General chat board. We'll move threads that are in the wrong place but we would appreciate your help in keeping them in the correct areas because it makes it easier for other members to find them. If we get enough posts about a new subject, we’ll consider creating a new topic to house them in.

DON'T post requests for BT to contact you on this forum, and please don't publish your phone numbers and email addresses as this often attracts Spam. Our customer services agents do not monitor these pages, so instead please just use this link: Contact BT Business.

DON’T argue with a Team Request or Decision.  If a Forum Team member has to make a request or take any action in a thread, Members are not permitted to argue with or complain about the action publicly on the forum. If there are concerns or you do not agree with a specific decision from a team member, you must first direct your complaint to that Forum team member via private message and wait for a response. Please consider that ALL team actions are usually always considered final and are not open to public scrutiny or debate. Abuse of the Forum, Forum Members, or the Forum Team managing it, is a breach of the Guidelines.

Thanks & welcome!

The Business Support Forum Team

Message Edited by James on 29-05-2009 09:37 AM